The procedure described below concerns the renewal of the digital certificate of the current certificate holders only.
In cases where the Regulated Entity wishes to replace the person to whom the digital certificate is been issued to then the following are not applicable. In this case the procedure includes the information/forms as shown in tab ‘Related Documents’ and in Frequently Asked Questions (FAQ).
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Thirty (30) days before the expiration date, you will received from Adacom SA (Certification Service Provider) email (sender: email@example.com) that your digital certificate will expire at the date specified in the message. As a result, to renew the digital certificate you should first visit the related to the renewals’ Adacom webpage, using Internet Explorer only, and follow the instructions.
In parallel with the above procedure, the certificate holder must complete a payment of €120 (annual digital certificate subscription) , at least seven (7) working days before the expiration date via JCC smart. To pay you need to include your Company's name, your First and Last name and your email address.
It is noted that the conclusion of the renewal includes, after the payment, an additional email within 4-5 working days
from Adacom stating that your digital ID is ready for pickup. The link in the email should be followed along with the instructions to complete the process.
In addition, we draw your attention to the following:
When the digital certificate holder does not renew the digital certificate on time then he/she must enroll again via Adacom's website by selecting Enroll and entering the same personal information as entered in the original ‘Application Form for qualified certificate in secure signature creation device (DL2)’ following the Instructions for Acquiring a Digital Signature.
In cases where you are asked to enter the “Challenge Phrase” when:
(a) the digital certificate holder has forgotten the “Challenge Phrase”, then the online enrolment procedure (before the digital certificate expiration date) should be used where he/she will be asked to enter the same personal information as entered in the original ‘Application Form for qualified certificate in secure signature creation device (DL2)’ and submit a new challenge phrase following the Instructions for Acquiring a Digital Signature.
You are asked to renew and pay your digital certificate on time and before the expiration date in order to avoid unnecessary inconvenience.
For technical queries regarding the certificates and/or the usb token you are asked to use the email
firstname.lastname@example.org including in subject the Supervised Entity your represent.